Troubleshooting
Quick solutions to common problems.
In This Section
- Login Issues - Can't access your account
- Payment Issues - Problems with payments
- Common Errors - Error messages explained
Quick Fixes
Before You Troubleshoot
Try these first:
- Refresh the page - Press F5 or Ctrl+R
- Clear browser cache - Old data can cause issues
- Try a different browser - Rule out browser problems
- Check internet connection - Ensure you're online
Still Having Issues?
- Check this troubleshooting guide
- Search our knowledge base
- Contact support with:
- What you were doing
- What happened
- Screenshots if possible
Getting Help
Support Channels
- Email: support@elonacrm.com
- Chat: Available in-app (bottom right)
- Knowledge Base: help.elonacrm.com
Response Times
| Priority | Typical Response |
|---|---|
| Critical (can't work) | 1-2 hours |
| High (major feature broken) | 4-8 hours |
| Normal | 24 hours |
| Low | 48 hours |
What to Include in Support Requests
- Your account email
- Description of the issue
- Steps to reproduce
- Browser and device info
- Screenshots or screen recordings